FAQ

 

What is the purpose of a doggy daycare?

The purpose of Doggy Daycare is to provide stimulation, exercise, and socialization. Doggy Daycare can provide excellent socialization opportunities with other dogs and people. Busy owners often arrive home tired and are unable to give their dog the amount of exercise and play needed to maintain good physical and mental health. Without adequate exercise dogs may develop bad habits as a way to release their pent up energy such as destructive behaviour, incessant barking and can regress in their housebreaking. Dog Daycare can also help relieve the stress of separation anxiety your dog may be having. 

 

How do you make sure that the dogs get along?

If a dog is not going to get along with other dogs, then he/she cannot attend. We have special requirements that have to be met by all of our attendees and an introduction process that they all have to go through before their first session. All daycare dogs are required to attend one free day at Star Paws before they can enrol. During the first day we will watch their behaviour to make sure that daycare is a suitable environment for them and that they will enjoy being around other dogs. We also make sure that there are no behavioural issues that could affect other dogs time at daycare.The dogs are always supervised when they are playing together to ensure that everyone is safe.

 

My dog doesn’t like other dogs. Can he still come and be separated?

Unfortunately, we do not offer individual boarding. If your dog does not get along with other dogs and/or has shown aggression towards another dog, then our facility is not the one for you.

 

Do I stay with my dog on his/her first day for a while?

We know that you would like to stay…most of you would like to stay all day, I’m sure! Although, much like children your dog is going to react to the excitement and in most cases adjust much quicker to the routine, shortly after you’ve gone. It takes a few visits for some dogs to really understand that they have begun an exciting adventure. He/she might think they are at the vet’s office, or they may associate coming to a place like this with your absence at first. Usually it takes a couple visits to truly see your dog’s spirit shine through.

 

Do the dogs need to be vaccinated?

Yes, all of the dogs must be vaccinated for Rabies, Distemper, Hepatitis, Leptospirosis, Parvo, Parainfluenza (DHLPP combo) and Bordetella (kennel cough vaccine) in addition to flea and worm prevention treatments.

 

Why can’t I board my unsterilized dog?

If your dog is not sterilized it poses a risk of more heittend and competitive behaviour which could lead to a dog fight.  Non neutered dogs also have a tendency to be more territorial and more aggressive towards other dogs. They also have the need to mark territory.

 

What exactly is a cageless environment?

Exactly what is sounds like… dogs are not kept in kennels. Your dog never needs to be caged or crated while at Star Paws. Dogs are however separated into play groups so that they play with friends who are similar to them. Similar to humans, dogs find some other dogs irritating.

 

Do I need to bring food for my dog when they are at daycare?

If your pet usually eats lunch and you wish to keep them on their schedule, you are more than welcome to bring food. Please have their lunch labelled with their first and last name, in a zip lock bag or Tupperware.

 

Can my dog  get hurt playing in daycare?

Just like children who play on playgrounds in daycare or at school can get hurt from time to time, dogs playing with each other on the playgrounds can get hurt too. Dogs play with their mouths and paws and like to wrestle around on the ground with each other. If injuries do occur the parent is responsible for any medical expenses for your dog, as you would be for a child. You need to be sure that you are comfortable with this before allowing your dog to play in the playroom. Most owners find that the benefits of allowing their dog to play far outweigh the risks.

At Star Paws we have a one bite policy. If your dog bites once he/she will receive a warning. If it happens a second time he/she will unfortunately be expelled.

 

What happens if my dog is an excessive barker?

If your dog barks excessively loud for long periods of time and this causes other dogs to not enjoy their time at Star Paws, then we may ask your dog to not attend daycare anymore. If we see your dog is barking excessively at first we will try and ignore the behaviour so as to not reward the barking.

 

Why is my dog so tired after attending Star Paws?

Some dogs may be tired or even a little sore for a day or two after daycare or lodging with us. This is because most of them play hard and get a lot of exercise while they are here.. Even though they have rest time available to them , most of them choose to play for a good portion of the day, which may be more than they are used to at home.

 

Why is my dog thirsty after attending daycare?

Your dog has access to water 24/7 while at Star Paws. There are several large bowls of fresh water that are freshened up several times throughout the day. But as with being tired, the increase in activity may also increase your dog’s water intake. Don’t be alarmed if they want to drink more water than usual when they get home (though you should encourage them to drink slowly and small amounts at a time to prevent vomiting).

 

My pet lost weight during their boarding visit, is this normal?

It is natural for dogs to lose a little weight while boarding. Most of the weight loss is due to excitement of being with other guests and the exercise they receive playing with their friends. Dogs that are getting constant activity will burn a lot of calories and therefore lose weight. Therefore, they burn a lot more calories during their boarding visit, which is why we recommend increasing their food slightly. In addition, some dogs may not eat all of their food at each feeding since they are in a different environment and may also lose a pound or two for this reason.

 

Why does my dog have loose stools after coming back from Star Paws?

Stress can cause loose stools. Dogs are creatures of habit. Changing their routine can cause dogs with sensitive stomachs to have problems.  Dogs that have been boarded numerous times seem to have less problems.  In most cases, the condition will disappear in a few days.

 

Should I bring toys for my dog?

 We ask that you do not bring in your dogs’ toys. The dogs know the difference between “their” toys and toys that we have at daycare. Bringing personal toys can cause territorial issues which can lead to altercations between dogs. 

 

There is a lot of barking when I drop off and pick up my dog. Is it always like this?

If It seems like a “zoo” when you drop off and pick up your dog.  Be assured it is not like that all day. When we have visitors such as a new dog or new person, the dogs often get very excited and you may hear and see this excitement. There is always playing and some barking going on, but the dogs actually settle down quite a bit once the new dog is introduced into the play areas and our human visitors either leave or are very quiet for a few minutes. This is why during drop off and pick-up please make sure that it is a quick transition so as to not stress the dogs unnecessarily. Every time the dogs hear the door open they assume it is their mom or dad coming to collect them. Please also let us know if you would like to collect your furbaby during the day so that we can have them ready and not disturb any nap time.

 

What are the procedures when a pet gets out of hand?

If Fido is too vocal, or too rambunctious, we first spritz them with a spray bottle to calm them down.  If that does not calm them, they are probably in for a little time out while watching their friends play.  It’s as effective on dogs as it is on children. We also use a harsh tone to reprimand them such as “NO FIDO”.

 

Do you discipline pets for bad behaviour, what are the procedures?

Time out, and a conference with owners about the need for obedience training is initiated.  If dogs threaten others, or humans, we may consider suspension. Please understand that much like children, when dogs are at home alone they can appear to be absolute angels; however in the daycare environment and out of the watchful eye of the parent, dogs may have certain behaviours that as the parent you never knew your dog had. We will discuss these issues with the parent and please understand we are not telling you, you have done something wrong, we are just telling you what Fido does when your not around.

 

Is it true my dog can get Kennel Cough (Bordetellosis) in a facility like yours? 

While every precaution is taken to avoid  Bordetella at our facility, you never know when it will happen. We take every precaution to prevent this virus! Although we adhere strictly to the requirement that each dog be properly vaccinated against Bordetella AND follow a stringent and ongoing cleaning process, Kennel Cough may still occur. Even in the most hygienic, well-ventilated, spacious daycares the possibility of a dog acquiring Kennel Cough exists. Infected dogs can spread the organisms for days to weeks even after seeming to have fully recovered!Most at risk for Kennel Cough are young dogs (under 1 year), senior dogs, and dogs who are recovering from an injury or surgery or otherwise have a compromised immune system.